Neither Ford nor Blaupunkt will supply 2011 maps for my satnav ? does anyone else have an answer?
We recently bought a 2008 Ford Focus which is still under warranty until late July 2011. The vehicle comes with a built-in Blaupunkt satnav called Travelpilot, which runs off an SD memory card. We want to update the maps to a more recent version, but have hit a brick wall. Our local Ford dealer can't help us, and referred us to the Ford head office. Ford UK then advised us that they don't offer updated maps. Blaupunkt told us that due to a licence agreement with Ford, they are unable to provide us with the 2011 UK maps directly and referred us back to Ford.
The satnav is factory fitted, and the vehicle is less than three years old. Surely the vehicle should be "fit for purpose" under the terms of the warranty ? and that includes the ability to buy updated maps for the factory-installed satnav? We are happy to pay ? we just can't find anyone willing to sell the maps to us. I would appreciate help, as Ford is hiding behind a wall of silence. LG, Wimbledon
Ford took more than three weeks to investigate this ? and still couldn't provide an answer. We think this is poor and are throwing it open to readers. Have you bought a Ford Focus (or any other car) with pre-installed satnav and been unable to update it? What did you do? Let us know and we'll print your problems and answers.
We welcome letters but cannot answer individually. Email us at consumer.champions@guardian.co.uk or write to Brignall & King, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number
Source: http://www.guardian.co.uk/money/2011/jul/01/ford-update-satnav
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