Monday, May 2, 2011

Expedia owes me �1,600 after my flight was cancelled

When snow caused Heathrow to close, I asked Expedia for a refund. I'm still waiting

I booked a flight through Expedia to New Delhi for myself and my wife for 18 December, the day that snow caused Heathrow to close. My flight with Jet Airways was cancelled. I called Expedia to cancel the booking and ask for a refund of �1,658. I am still getting the same excuses ? it is in the process, we haven't received the money from the airline, we will call you back in a few weeks' time. This is money I can ill afford to lose. I am at my wits' end. NS, London

Three days after I asked Expedia what was going on, your money arrived. There was still no explanation.

You can email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Do not enclose SAEs or original documents. The newspaper accepts no legal responsibility for advice.


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Source: http://www.guardian.co.uk/money/2011/may/01/expedia-owes-me-1600

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